Due to the custom nature of these items, We cannot accept returns. At our descretion, in VERY SPECIAL INSTANCES, we may allow you to return something (only if we have made an error) and we may give you store credit. But we don't offer refunds on custom-made items.

DO NOT RETURN ANYTHING UNTIL YOU OBTAIN A RETURN AUTHORIZATION NUMBER FROM US! If you ship anything back without contacting us and obtaining a return authorization number, your package will be returned at your expense. You MUST have a return authorization number written on the outside of your package, or it will be refused.

If WE make a mistake, we will FIX IT, or in the case of gross misrepresentation where the item is flawed beyond repair, we will REPLACE IT. We are not responsible for damages after the customer receives the item and are under no obligation to make repairs once the garment has left the studio. If you find a flaw in craftsmanship, you must contact us within TWO days of receipt of the item to report the flaw. After we approve the return, you must mail the item back within FOUR days of contacting us. If you wait to return the item, we will not accept it. There are no exceptions to this policy, so from the date you receive the item, you have six days to get it back in the mail to us or we will not accept the item, and we will return it to you immediately. Once we receive it back, we will either repair the item, or make you a new one. You must pay for shipping back to us and you must insure the item. We absolutely will not issue refunds for items that are lost in the mail when being returned to us. For a few extra dollars, it's worth it to buy peace of mind and have the item insured. There are no returns for color variations - we clearly list all of our color matching policies on this page, and when we sent you the order form, you return it stating that you have read and agree to our policies. We do not offer refunds or returns on color variations, or ANY frivolous complaint. If color is important, send us a swatch to match your fabrics with.

The reason for this policy is because many people who order clothes(costume) plan to wear them for one special event. We've had people wear the garment to their event, then have tried to return it after the event is over. Custom order gowns are not costume rentals and unfortunately, a few bad apples have spoiled it for others. For that reason, we have been forced to adhere to this policy very strictly. We will not make any exceptions to this policy. Once you buy it, it's yours forever and we will not accept it back, except to repair it or to exchange it for a new one. We do not offer refunds for custom - made garments.